Frequently Asked Questions
Everything you need to know about your Simone Pérèle experience, from finding the perfect fit to caring for your fine lingerie.
How do I find my correct Simone Pérèle bra size?
We recommend using our comprehensive online Fit Guide, which provides step-by-step instructions on measuring your bust and underbust. Since French sizing can differ from international standards, please refer to our size conversion chart located on each product page.
What is the best way to care for my luxury lingerie?
To preserve the delicate lace and elasticity of your garments, we recommend hand washing in cold water with a gentle silk or lingerie detergent. If you must use a machine, place items in a mesh wash bag on a delicate cycle and always air dry away from direct heat.
What are your shipping options and delivery timelines?
We offer standard and expedited shipping globally. Orders are typically processed within 1-2 business days. Standard shipping usually arrives within 3-7 business days, while express options can deliver within 1-2 business days depending on your location.
What is your return policy for intimate apparel?
For hygiene reasons, we accept returns on unworn items with all original tags and protective hygiene strips intact within 30 days of purchase. Items that show signs of wear or have been washed cannot be accepted for return or exchange.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer secure checkout via PayPal and buy-now-pay-later options such as Afterpay or Klarna in select regions.
Are your products ethically manufactured?
Simone Pérèle is committed to high social and environmental standards. We own our production facilities, allowing us to ensure fair labor practices and maintain the exceptional artisanal quality that has defined our brand since 1948.